Privacy Policy

This Privacy Policy explains how KeyHive ("we," "us," or "our") collects, uses, and protects your personal information when you use our real estate platform and services ("Platform"). We are committed to protecting your privacy and being transparent about our data practices.

1. Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Contact information (name, email address, phone number, postal address)
• Identity verification details (driver's license, passport, date of birth)
• Property information (addresses, ownership details, listing descriptions)
• Financial information related to transactions (deposit amounts, preferred settlement dates)
• Communication records (messages, support requests, transaction correspondence)

Technical Information

We automatically collect certain technical information when you use our Platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

• Provide our services: Create accounts, facilitate property listings, enable communications between buyers and sellers
• Process transactions: Handle offers, contracts, and settlement coordination
• Verify identity: Comply with legal requirements and prevent fraud
• Improve our Platform: Analyse usage patterns and enhance user experience
• Communicate with you: Send updates, notifications, and support responses
• Legal compliance: Meet our obligations under Australian privacy and anti-money laundering laws

3. Information Sharing

With Your Consent

We share your information with third parties only with your explicit consent or as necessary to provide our services:

• Other Platform users: Property listings and communication for legitimate transaction purposes
• Service providers: Licensed professionals like settlement agents, photographers, or inspectors when you request their services
• Financial institutions: When facilitating deposit handling or loan applications

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety, and that of our users
• Prevent fraud or illegal activities
• Meet anti-money laundering and identity verification obligations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on privacy and security practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

5. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information we hold
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of processing

To exercise these rights, contact us using the details provided below.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our Platform. These help us:

• Remember your preferences and settings
• Analyse Platform usage and performance
• Provide personalised content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser, though disabling certain cookies may affect Platform functionality. For more details, see our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and record-keeping requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

Transaction records may be retained for longer periods as required by real estate and financial regulations.

8. Third-Party Services

Our Platform integrates with various third-party services (photographers, settlement agents, financial institutions, etc.). These providers have their own privacy policies governing how they handle your information. We encourage you to review their privacy practices when using their services through our Platform.

9. International Transfers

Your personal information may be transferred to and processed in countries other than Australia for service provision and support. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our Platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Privacy Officer: privacy@keyhive.com.au
• General Enquiries: support@keyhive.com.au
• Phone: 0410 631 732
• Mail: Privacy Officer, KeyHive Pty Ltd, Suite 3344, Shop 22, 816 Beeliar Drive Success WA 6164, Australia

12. Complaints

If you have concerns about how we handle your personal information, please contact us first using the details above. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

This Privacy Policy is governed by Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles.