Introduction
KeyHive Pty Ltd ("KeyHive," "we," "us," or "our") uses cookies and similar tracking technologies on our website and platform (collectively, the "Platform"). This Cookie Policy explains what these technologies are, why we use them, and your rights to control our use of them. This policy should be read alongside our main Privacy Policy, which provides more detail on how we handle personal information.
What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, KeyHive) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Why Do We Use Cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our Platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Platform. Third parties serve cookies through our Platform for advertising, analytics, and other purposes. This is described in more detail below.
Types of Cookies We Use
The specific types of first and third-party cookies served through our Platform and the purposes they perform are described below:
- Essential Website Cookies:
- Purpose: These cookies are strictly necessary to provide you with services available through our Platform and to use some of its features, such as access to secure areas (like your user account). Because these cookies are strictly necessary to deliver the Platform to you, you cannot refuse them without impacting how our Platform functions.
- Who Serves: KeyHive (First-party)
- How to Refuse: You can block or delete them by changing your browser settings, as described below under the heading "How Can I Control Cookies?", but this may affect Platform functionality.
- Performance and Functionality Cookies:
- Purpose: These cookies are used to enhance the performance and functionality of our Platform but are non-essential to its use. However, without these cookies, certain functionality (like remembering your preferences or saved searches) may become unavailable.
- Who Serves: KeyHive (First-party), potentially third-party tools for specific features.
- How to Refuse: You can refuse these cookies via our cookie consent tool or by following the instructions under "How Can I Control Cookies?" below.
- Analytics and Customisation Cookies:
- Purpose: These cookies collect information that is used either in aggregate form to help us understand how our Platform is being used or how effective our marketing campaigns are, or to help us customise our Platform for you. For example, we use Google Analytics to track user interaction.
- Who Serves: Google Analytics (Third-party), potentially other analytics providers.
- How to Refuse: You can refuse these cookies via our cookie consent tool. To opt-out of Google Analytics specifically, you can use the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
- Advertising Cookies:
- Purpose: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests (tracked across sites). We might use these if we run advertising campaigns on other platforms (like Facebook or Google) to show ads to people who have visited our site.
- Who Serves: Advertising partners like Google Ads, Facebook Pixel (Third-party).
- How to Refuse: You can refuse these cookies via our cookie consent tool or manage your preferences on the respective advertising platforms or through general ad opt-out tools (see "How Can I Control Cookies?").
Other Tracking Technologies
Besides cookies, we may use other similar technologies like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Platform or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Platform to another, to deliver or communicate with cookies, to understand whether you have come to our Platform from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
How Can I Control Cookies?
You have the right to decide whether to accept or reject cookies.
- Cookie Consent Tool: When you first visit our Platform, if required by law or as a courtesy, you may be presented with a cookie banner or preference centre allowing you to accept or reject different categories of non-essential cookies. You can usually adjust these preferences at any time (e.g., via a link in the footer).
- Browser Controls: Most web browsers allow some control of most cookies through the browser settings. You can set your browser to block cookies or to alert you when cookies are being sent. Instructions for managing cookies are typically found in the 'Help', 'Tools' or 'Edit' menus of your browser. Please be aware that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
- Mobile Devices: For mobile devices, you can manage identifiers used for advertising through your device settings (usually under "Privacy" or "Advertising").
- Advertising Opt-Outs: You can opt out of interest-based advertising from many third-party ad networks by visiting opt-out resources like:
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our operational practices. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our use of cookies or other technologies, please email our Privacy Officer at privacy@keyhive.com.au or contact us at:
- General Enquiries: support@keyhive.com.au
- Accounts: accounts@keyhive.com.au
- Admin: admin@keyhive.com.au
- Ideas/Feedback: ideas@keyhive.com.au
- Careers: careers@keyhive.com.au
- Founder Contact: aaron@keyhive.com.au
- Phone: 0410 631 732
- Mail: Privacy Officer, KeyHive Pty Ltd, Suite 3344, SHOP 22 816 Beeliar Drive Success WA 6164, Australia.
